Backpacks

Your satisfaction is guaranteed. If you are not satisfied with your Oakley Direct purchase, please call (800) 431-1439 for a Return Material Authorization (RMA). Customized product or product that has been abused may not be returned under any circumstances. For all other products, if the item is returned in the original packaging, we will exchange it or provide you a refund based on your original method of payment. The product must be returned to Oakley Direct within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was included with the product. Returns that do not meet these conditions may be subject to a restocking fee.

15-Day Return Period (Electronics)

You must request an RMA for electronics products within 15 days of the date of original purchase.

30-Day Return Period

You must request an RMA for all other products within 30 days of the date of original purchase.

Restocking Fee

Unless prohibited by law, A 10% restocking fee will be charged on opened electronics products, unless the item is defective or damaged, or the wrong item was shipped to you.

Missing Item or Damaged Product Fee

Additional fees will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "sellable" condition).

Please include the packing slip with your return and wrap the package securely. For your protection, we recommend that you use a traceable and insurable form of mail for shipment. Oakley Direct is not responsible for any items lost or damaged in transit.

Before returning your item(s), please call Oakley Direct Sales at the following number to obtain a Return Authorization Number: 1.800.336.3994

Note: Items purchased from an Authorized Oakley retailer must be returned to the place of purchase.